Privacy Policy

Last updated: October 11, 2026

Umrah Taxi Service (“we”, “us”, “our”) provides private taxi and transport services for Umrah and Hajj pilgrims in Makkah, Madinah and Jeddah, Saudi Arabia. This Privacy Policy explains what personal information we collect when you visit umrahtaxiservice.com, contact us or book a ride, and how we use and protect it.

1. Information We Collect

We only collect the information we need to arrange your trip:

• Contact details: your name, phone or WhatsApp number and email address.
• Trip details: pickup and drop-off locations, hotel name, date and time, number of passengers and luggage.
• Travel details: flight or train number, so your driver can track delays and meet you on time.
• Messages: anything you send us through WhatsApp, phone, email or the contact form on our website.
• Website data: basic technical information such as your browser type, device, pages visited and IP address, collected through cookies and analytics tools.

We do not ask for your passport or ID number when you book. Card or bank details are never collected through our website.

2. How We Use Your Information

• To confirm your booking, give you a fixed-fare quote and assign a driver.
• To share your pickup details with your assigned driver.
• To contact you about your trip, including changes, delays or confirmations.
• To answer your questions and provide customer support.
• To improve our website and services.
• To meet legal requirements in the Kingdom of Saudi Arabia.

We do not sell, rent or trade your personal information to anyone.

3. Sharing Your Information

We only share your information when it is needed to provide your service:

• Our drivers: your name, phone number, pickup location and trip details, so they can pick you up.
• Service providers: tools we use to run our business, such as WhatsApp, email and website hosting, under their own privacy policies.
• Authorities: when required by Saudi law or a valid legal request.

4. WhatsApp and Phone Bookings

Most bookings are made through WhatsApp. Messages sent on WhatsApp are also handled under WhatsApp’s own privacy policy. We keep your booking chat only as long as needed to manage your trip and any follow-up questions.

5. Cookies

Our website uses cookies to make the site work properly and to understand how visitors use it (for example, through Google Analytics). You can block or delete cookies in your browser settings. Some parts of the website may not work fully if cookies are turned off.

6. How Long We Keep Your Information

We keep booking information only for as long as needed to provide the service, handle questions or complaints, and meet legal or accounting requirements. After that, it is deleted or anonymised.

7. How We Protect Your Information

We take reasonable steps to keep your information safe, including limiting access to our team and assigned drivers, and using secure (HTTPS) connections on our website. No method of sending data over the internet is 100% secure, but we work to protect your information.

8. Your Rights

You can ask us to:

• See the personal information we hold about you.
• Correct any information that is wrong.
• Delete your information when it is no longer needed for your booking.
• Stop sending you messages about our services.

To make a request, contact us using the details below. We aim to respond within a reasonable time, in line with Saudi Arabia’s Personal Data Protection Law (PDPL).

9. Third-Party Links

Our website may link to other sites, such as Google Maps, TripAdvisor or social media. We are not responsible for the privacy practices of those websites.

10. Children’s Privacy

Our services are booked by adults. Children may travel with their families, but we do not knowingly collect personal information directly from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be on this page, with the date it was last updated.

12. Contact Us

If you have any questions about this Privacy Policy or your personal information, contact us:

• WhatsApp / Phone: +966 59 670 4817
• Email: info@umrahtaxiservice.com
• Location: Makkah Al-Mukarramah, Kingdom of Saudi Arabia