Cancellation & Refund Policy

Last updated: October 11, 2026

1. How to Change or Cancel

Message us on WhatsApp (+966 59 670 4817) or email info@umrahtaxiservice.com with your name, booking date and route. Please tell us as early as possible.

2. Free Changes

• You can change your pickup time, date or address for free, as long as a vehicle is available.
• If the change needs a bigger vehicle or a longer route, the fare will be updated and confirmed with you first.
• Flight delays are not counted as changes — we track your flight and adjust the pickup.

3. Cancellation Charges

• More than 24 hours before pickup: free cancellation.
• Less than 24 hours before pickup: a cancellation charge may apply.
• No-show: if the passenger does not come to the pickup point and cannot be reached, the full fare may be charged.

4. Cancelled Flights

If your flight is cancelled or moved to another day, tell us and we will move your booking to the new date free of charge, or cancel it without any charge.

5. Refunds

• Most bookings need no deposit, so there is nothing to refund if you cancel in time.
• If you paid in advance (for example, for an airport pickup or a package), the eligible amount will be refunded using the same payment method where possible.
• Refunds are usually processed within 7–14 working days after approval.

6. If We Cancel

If we cannot provide your ride for any reason, we will tell you as early as possible and either arrange another vehicle or give you a full refund of any amount you paid.

7. Packages and Multi-Day Bookings

For Umrah taxi packages, ziyarat tours and multi-day hourly hire, unused trips can be cancelled under the same rules. Trips already completed cannot be refunded.

Contact Us

• WhatsApp / Phone: +966 59 670 4817 (24/7)
• Email: info@umrahtaxiservice.com
• Location: Makkah Al-Mukarramah, Kingdom of Saudi Arabia